Returns and Replacements
We want you to be completely satisfied with your purchase. If you receive a product that is faulty, damaged, or incorrect, we will gladly assist with a return or replacement.
Conditions for return or replacement:
- Notify us within 3 days of receiving your order.
- Proof of the issue must be provided (photos or videos showing the damage, defect, or discrepancy).
- Products should be returned in their original packaging and in the same condition as received.
Refund Eligibility
Refunds will be processed in the following cases:
- The product you received is not as described or is significantly different from what was ordered.
- The product arrives damaged or with visible defects.
- The product has a manufacturing defect that renders it unusable.
Non-Refundable Items
Refunds will not be granted under the following circumstances:
- Products that have been used, damaged, or altered by the customer.
- Items that are missing parts or do not have their original packaging.
- Requests made after the 3-day notification period has expired.
- Damage caused by misuse or improper handling.
Refund Process
To request a refund:
- Contact our Customer Support Team at +8801730870459
- Provide your order details along with proof of purchase.
- Once your request is approved, your refund will be processed within 7-10 business days. Refunds will be credited back to your original payment method.
Replacement Process
If you prefer a replacement instead of a refund, the process will be the same as the refund request. Upon approval, we will send out a replacement item to the original shipping address.
Contact Us
For any questions or assistance regarding our Refund, Return, and Replacement Policy, feel free to reach out to us:
Email: [info@topsource.com.bd]
Phone: +8801730870459
We value your trust in TopSource and strive to ensure every customer enjoys a hassle-free shopping experience.